Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Returns

If you change your mind about your order or purchase, you have 14 days from the day of delivery to return your order, using our free returns service. To arrange your return, simply sign in to your account and go to Orders & Returns. Once you’ve found your order, click Start a Return. If you don’t have an account, you can email us returns@mczubair.com . Please allow up to 7 days for your return to be processed.

If you purchased an item through our remote shopping services, you can contact our Customer Services to arrange a return.

 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mczubair.com

 

 

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mczubair.com

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

To return your product, you should mail your product to: 111 Fortunegate Road, NW10 9RH London, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact us at info@mczubair.com for questions related to refunds and returns.